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Printer won't recognize 4 x 6 index cards

Envy 7640
Microsoft Windows 10 (64-bit)

When trying to print index cards, the printer says it's out of paper.

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Printer won't recognize 4 x 6 index cards

@Dcrico Welcome to HP Community!

I suggest you go through the printer paper handing specifications to identify if the 4x6 index cards are supported by your device: click here to verify

f they are supported and yet it doesn't work, please try the below steps to resolve the issue:


Step 1: Check the condition of the paper

Make sure that the paper you use to print is in good condition, that it is neatly stacked in the tray, and that the paper path and tray are free from obstructions.

  1. Press the Power button to turn off the printer.


    You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

  2. Disconnect the USB or Ethernet cable from the rear of the printer.

  3. Pull the output tray toward you to remove it, and then pull the input tray toward you to open it.

    Figure : Pull to open the input tray

    Image: Pull to open the input tray
  4. Remove any paper from the photo tray.

  5. With the input tray pulled out, push in the photo tray as far as possible.

    Figure : Push in the photo tray

    Image: Push in the photo tray
  6. Remove any paper from the input tray, and then examine the condition of the paper or photo paper:

    • Replace any ripped, curled, wrinkled, or bent paper.

    • Avoid printing on paper that is dusty. Reload paper that has been in the photo tray for a time.

    • Make sure that all the paper in the stack is the same size and type. The printer can only process one type of paper at a time.

  7. Make sure that the stack of paper contains the following number of sheets of paper:

    • For the input tray: No fewer than 10 sheets and no more than 25 sheets of paper

    • For the photo tray: No fewer than 5 sheets of photo paper


    You need to use a certain number of sheets of paper only for troubleshooting. When the issue is resolved, you can load paper according to the specifications for your printer.

  8. Check for obstructions inside the input tray and photo tray. Make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

  9. If you find obstructions inside the input tray or photo tray, skip to the solution Clean the paper feed and pick rollers.


(By the end of this article all the issues should be resolved)


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

I am an HP Employee

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