Printer won't shut down

[doctorv]

Printer will not shut down.

[sandytechy20 · Accepted solution]

@doctorv

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your printer does not shut down. I would like to help you resolve this issue. 

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer

Let me know if that works.

Cheers.

[doctorv]

It worked like a charm.

Thank you for your kindness.

[sandytechy20]

@doctorv

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is fixed.

Feel free to contact us in feature if you need any assistance.

Cheers.

[LindaN108]

I started to print a Word docment, printed 2 pages and than it stopped printing.  Said there was a paper jam, I checked and no paper jam.  It started to print again and than stopped, same error paper jam, but no jam.  I shut it down and restarted, but received the same error.  So I unplugged the printer (probably shouldn't have) and now is says it's shutting down, but hasn't for 30 minutes.  It's just says shutting down and doing nothing!

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
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Thank you