12-02-2019 07:08 AM
My Officejet Pro 8600 Plus won’t turn on. It’s plugged in directly to the wall and not to a computer because it is a wireless Bluetooth printer. It was working just fine until it ran out of ink. It sat for a long time without being used, and then I turned it in to try and see what color ink I needed to buy. Upon turning it on, I got an error code saying it could not print because something was wrong with the printer head I think... (I can’t remember exactly what it said). It took me through a short video that explained how to check it. As I was following the steps, the printer kept shutting off. I would restart it and follow the same steps, and it kept shutting off every time. Now it just won’t turn on unless I unplug it and replug it. Then it’ll turn in and turn back off again, and then the power button light turns off and won’t turn back on unless I unplug it again. I’ve used the virtual assistant and followed all the steps.
12-04-2019 03:21 PM
@Slowstudent Welcome to HP Community!
The printer does not turn on or respond when you press the Power button. All the lights are off, and there is no noise or movement from the printer.
Depending on the printer model, the power supply might include a power module inside the printer (internal), a power module that is separate from the printer (external), or a rechargeable battery if you have a mobile printer. For steps to resolve the issue, choose your printer power supply type.
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
Wait until the printer is idle and silent before you proceed.
If the issue persists: CLICK HERE FOR FURTHER INSTRUCTIONS
(By the end of this article all the issues should be resolved)
Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again, only in case you don't get back to us, first!
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