cancel
Showing results for 
Search instead for 
Did you mean: 
stacymarie
New member
2 1 0 0
Message 1 of 3
108
Flag Post
HP Recommended

Printer wont print. I've restored, reinstalled, realigned....

HP Envy 5660
macOS 10.15 Catalina

I have tried everything to get my printer to print. (See subject line) Any other ideas? Mahalo Nui!

2 REPLIES 2
Level 15
Level 15
904 897 86 216
Message 2 of 3
84
Flag Post
HP Recommended

Printer wont print. I've restored, reinstalled, realigned....

Hello,

Reset the print system through the printer driver.
   CAUTION:  Resetting the print system deletes all printers in the queue. This includes both HP and non-HP printers.
  1. Click the Apple menu, and then click System Preferences.
  2. Click Printers & Scanners.
  3. Right-click the blank space in the Printers list, and then click Reset printing system.
  4. In the confirmation window, click Reset in the confirmation window.
  5. Type the Administrator name and password, and then click OK.
    Wait for the printing system to reset. When complete, no printers should display in the list.
  6. Continue to the next step.


Some HP software components might have installed incorrectly, even if the driver and printer setup did not complete. Uninstall the HP software, then restart the Mac.

  1. Click Finder
     
     () in the Dock.
  2. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.
  3. Double-click HP Uninstaller, then follow the on-screen instructions to remove the HP software from the computer.
    NOTE:  If you have issues uninstalling the HP software, go to Uninstalling HP Printer Software (Mac) for more help.
  4. Restart the computer.
  5. Launch the printer installation with HP Easy Start.

I remain at your disposal in case of need.

Best regards,🤠





I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

HP Expert support community HP France.
Reply
0 Kudos
stacymarie
New member
2 1 0 0
Message 3 of 3
37
Flag Post
HP Recommended

Printer wont print. I've restored, reinstalled, realigned....

Thank you for the steps, although I believe I tried them yesterday. I just re-did it according to your instructions. :0) The problem isn't coming from any connectivity from computers/mobile, etc. I can't get the printer to print any reports from "itself" on ink, performance, etc. The ink was half full, (according to the printer) but I'll try buying new ones to see if that helps. (I also cleaned the ink docket according to HP instructions.)

Reply
0 Kudos
Tags (1)
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation