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Printer wont print


Monday the printer screen showed a bad cartridge.  Installed new ones Wednesday then print screen said printer issues check status n still says bad cartridge

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Printer wont print

Hi @Rd_robin


Welcome to the HP Support Community. I'd be happy to assist you with the ink cartridge error. 


Let's try to reset the printer and clean the ink cartridges. Refer to step#1 and 2 from here - HP Inkjet Printers - Ink Cartridge Errors


Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware 


Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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