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Printer wont printer after getting new router

Example: Officejet 4630

I just updated my office with a new router.  Updated the new IP address to the printer but my printer will not print like before.   I can scan a document but wont print documents that I need printed.  Also HP sucks because I would like to immediately speak to someone to address this issue instead of posting my issue on a help board.  

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HP Recommended

Printer wont printer after getting new router



I gently remind you that our community Experts are not obligated to assist - insulting us is unnecessary.


The community does not provide phone contacts - our means of communicating with other members is restricted to the tools provided here on the community forum.  "We" are not HP Technical Support - we are a volunteer staffed community of owners and users of HP technology.


Should you like to speak with HP Technical Support, you may open a case with HP Support.


HP Technical Support - HP Contact Information



  • Use the serial number of the device to submit the case (do not post that information on the Community).


  • Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)


  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.


  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.


  • If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  


  • HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.



“Everywhere” Contact Information - HP Technical Support


Open website  HP World-Wide Support

 Select your region and follow the prompts


Option – Regions


USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

  1. Sign in or continue as a guest



  1. For faster support, first submit information / case online HP Customer Support UK
  2. Contact by Phone: Contact HP UK – Phone Assist


Option - HP Support is on Facebook!

HP on Facebook




If you decide, help is available for connecting the printer after you change the router on your network.


 Wireless printing center

For example:

 Left column - Category: Reconfigure a Printer

Select subject:  Replacing your wireless router


Category Common questions

Select subject:  Printer no longer works on the network


From your printer Support Website pages...



Includes access to the

HP Print and Scan Doctor for Windows

and other documents, including

No Connection after Router or Wi-Fi Settings Change

 Printer is Offline (Windows)


Documents and help are also available for Mac OS...


Specifications - What the printer can do

Reminder:  Printer connects to the 2.4GHz bandwidth on your router.  Make sure your new router is broadcasting on both bandwidths.  Assign separate SSIDs to each and connect your printer to the SSID assigned to the 2.4GHz band.


User Guide 

Chapter 9 - Connectivity - starting on page 81


Chapter 10 - Solve a problem - Resolve networking issues - Page 110


Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Officejet 4630 e-All-in-One Printer series


Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.


Kind Regards,
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation