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HP OfficeJet Pro6978
Microsoft Windows 8.1 (32-bit)

My printer has stopped printing and keeps sending a message that I must contact for info. I can't get anyone and ended up here.    I need my printer back.  Can someone help me.

HP Support Agent
HP Support Agent
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Hi @Donna61888

Welcome to the HP Support Community. I'd be happy to assist you.

  • Is the printer enrolled in Instant Ink?
  • Are you using Instant Ink cartridges in the printer?

Make sure the printer is connected to the Internet.

Restart the wireless router and the printer and try again.


Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.


If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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