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Example: Officejet 6960

Printer doesn’t print. New cartridges are in still doesn’t print. 

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Hi @Bern8

Welcome to the HP Support Community. I'd be happy to assist you.


Try making a standalone copy in color and black and check if that works. By this, we can conclude if this is a hardware or a driver issue.


Let us try these steps to resolve this issue:


Check the estimated ink levels

On the printer control panel, touch the Ink Level Indicator icon . The control panel displays estimated ink levels. Consider replacing cartridges marked or when print quality becomes unacceptable.


Clean the printhead

  1. From the printer control panel, open the Setup menu.

  2. Open the Printer Maintenance menu.

  3. If necessary, open the Tools menu, and then touch Clean Printhead.

  4. If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

Also, perform step 9 from this document.


Print a Print Quality Diagnostic Page

  1. From the printer control panel, open the Setup menu.

  2. Open the Reports or Tools menu.

  3. Touch Print Quality Report.

Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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