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Tuck49er
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Message 1 of 2
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HP Recommended

Printer

HP Envy 7855
Microsoft Windows 10 (64-bit)

Just got a new 7855 without setup cartridges. I have installed HP cartridges, but it won't print. HBow do I gete setup cartridges or override the problem. YouTube is no help with a newer printer.

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Message 2 of 2
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HP Recommended

Printer

Hello, 

 

The  printer would need SETUP cartridges ( Black and Tri Color ) to initialize. Hence these SETUP cartridges are shipped in box.

If either one/both of the SETUP cartridges are missing, then the printer would not go with initialization process.

The best option is to RETURN the printer to the retailer/store from where you purchased. 

Also let me know if there is any error message displayed on the printer.

Regards,
Jabzi

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