02-01-2020 09:30 AM
Just got a new 7855 without setup cartridges. I have installed HP cartridges, but it won't print. HBow do I gete setup cartridges or override the problem. YouTube is no help with a newer printer.
02-01-2020 12:21 PM - edited 02-01-2020 12:22 PM
The printer would need SETUP cartridges ( Black and Tri Color ) to initialize. Hence these SETUP cartridges are shipped in box.
If either one/both of the SETUP cartridges are missing, then the printer would not go with initialization process.
The best option is to RETURN the printer to the retailer/store from where you purchased.
Also let me know if there is any error message displayed on the printer.
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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.