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Member Since: ‎03-23-2013
Message 1 of 5 (7,035 Views)

Printhead - HP Officejet Pro L7590



I was having issues with printing on my HP Officejet Pro L7590 and replaced the black/yellow printhead about 3 weeks ago. After that, the printer worked great and I was able to print without any issues.


Now, the printer is saying, "The folowing printhead(s) has a problem: black/yellow [K/Y].


I've looked online and have followed directions from HP on cleaning the printhead while the printer is unplugged, etc. But nothing has helped.


Is there anything else I can do? It's still a new printhead (I didn't do that much printing when I installed it three weeks ago that would have used it up).



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Regents Professor
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Member Since: ‎11-27-2009
Message 2 of 5 (7,027 Views)

Re: Printhead - HP Officejet Pro L7590

[ Edited ]

Hi there PinotTheCat, if you've done the online troubleshooting then I'd suggest contacting HP phone support as you may require a replacement.


Please let me know how you get on

Thanks, Ciara


Limited warranty for inkjet cartridges and printheads



I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Posts: 1
Member Since: ‎05-30-2013
Message 3 of 5 (6,947 Views)

Re: Printhead - HP Officejet Pro L7590

Hi there,


Do you mean you changed the print heads and not the cartridges? (Sorry for being stupid and having to ask)


I just damaged the printheads on my printer when I removed a paper jam and now black is not making an appearence on the paper every second 2 lines of text.  Can this be fixed by replacing the print head?  Where would I get a print head?


I tried cleaning the printhead but it did not improve the situation.


Would love to hear how you got on if you have the time.



Regents Professor
Posts: 4,377
Member Since: ‎11-28-2011
Message 4 of 5 (6,943 Views)

Re: Printhead - HP Officejet Pro L7590

Alright, first here is a site that you can use to find your different avenues of support, contacting a phone representative would be the best way of getting a replacement print-head sent to you if it is under warranty :


Additionally, there is an interesting post made by one of our forum participants about the steps you can take to manually clean the print-head by soaking it in water. Here is a link to that information :


Let me know how that goes and I will get right back with you! 




Posts: 1
Member Since: ‎05-18-2016
Message 5 of 5 (1,785 Views)

Re: Printhead - HP Officejet Pro L7590

I get a message that the printhead has a problem, Black & yellow.  What do I do?

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