Printhead Missing or Not detected Need CS Phone Number

[Joanne_S]

My printer states that the printhead appears to be missing, not detected, or incorrectly installed. I need a Customer Support PHONE NUMBER so i can soeak with someone to try and solve the issue. Thank you!

[atharva_gp]

@Joanne_S,

Thanks for reaching out to the HP Support community!

You can try these steps, this may fix the issue.

Step 1: Use Genuine HP Ink cartridges

Step 2: Power Reset.

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• Remove all of your ink cartridges from the printer and close the door.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• Check for the error. If the issue persists, proceed to the next step.

Step 3: Remove the ink cartridges

• Open the ink cartridge access door.
  • The carriage moves to the left side of the access area.
• Wait until the carriage is idle and silent before proceeding.
• Push in on the front of one of the ink cartridges to release it, and then pull the ink cartridge toward you to remove it.

          

• Remove all the ink cartridges.

Step 4: Clean the ink cartridges.

• Gather the following materials: A clean, lint-free cloth, A clean, dry cotton swab, Distilled or bottled water.
• Lightly dampen a clean, lint-free cloth with bottled or distilled water
• Gently wipe the copper-colored contact on the ink cartridges.

        

• Wipe the contact with a dry, lint-free cloth

Step 5: Re-insert the ink cartridges

• Carefully reinsert one of the ink cartridges into its slot, and then push the ink cartridge forward until it clicks into place.
• Make sure each colored dot on the ink cartridge label matches the colored dot on the print carriage.

           

• Close the ink cartridge access door.
• If the issue persists, continue to the next step.

Step 6: Update the printer firmware

• Follow step 5 from this link

Let me know if this helps.

I will also send you a private message that would have the contact details. If these steps do not fix the issue, you can contact them.

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