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msfurb
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Printhead Problem 0x0

HP OffficeJet Pro 6975
Microsoft Windows 10 (32-bit)

My printer just quit in the middle of printing and read printhead problem.  0x0  I have reset the printer, checked the cartridges, and it still will not print.  I have plent of ink.  What do I do?

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HP Support Agent
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Printhead Problem 0x0

Hi @msfurb,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to print and getting a print head error.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2j4KdTR

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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LadinoDan
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Printhead Problem 0x0

I tried to use the link below to fix this very problem -  but the link is no longer valid -  is there a solution here?

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Printhead Problem 0x0

Hi @LadinoDan

 

Welcome to the HP Support Community. I'd be happy to help you with the printhead error. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Update the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, try these steps - HP Printers - Error Indicates Faulty Printhead

 

Let me know how that goes 🙂

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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