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‎01-18-2019 12:01 PM

HP Recommended
Product: HP Officejet Pro 6968

Followed the procedure to power down, unplug, wait 60 sec, replug and power up.  Same problem, error message "Printhead Problem"  What's the next steps for solution.  Warrenty expired 7 days ago. (go figure)

1 REPLY 1

‎01-19-2019 03:28 PM

HP Recommended

@Bob202

 

Welcome to HP Support Community

 

Please update the Firmware from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists, follow the instructions in Steps 3 & 4 from this Link: https://support.hp.com/in-en/document/c03026717

 

Keep me posted how it goes

 

Thank you and have a great weekend

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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