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‎05-01-2020 11:28 AM

HP Recommended
Product: Officejet 7612
Operating System: Microsoft Windows 10 (64-bit)

I, too, have an Officejet 7612 that is now showing "Printhead appears to be missing, not detected, or incorrectly installed." I have tried the troubleshooting from the not-so-helpful support screens (turned printer off/on, updated firmware, etc.) and nothing has fixed the issue.  Is there somewhere to purchase another printhead or am I stuck with buying a new printer to replace this bulky-only now useful as a scanner printer?  It would help if an HP Support person replied to this message in the open, instead of sending a private message to the person who last posted it, so that everyone can see the answer.

1 person had the same question
2 REPLIES 2

‎05-07-2020 09:51 AM

HP Recommended

Hi @Jenny_D

 

Welcome to the HP Support Community. I'd be happy to help you with the Printhead error.

 

Please try these steps - HP Printers - Error Indicates Faulty Printhead

 

If the issue still persists, I'd suggest you Contact HP in your region regarding this. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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‎06-08-2020 07:15 PM - last edited on ‎06-08-2020 07:46 PM by Retired

HP Recommended

I have the exact same issue.  I printed a page, recognized an error, corrected the error and went to reprint and somehow the printhead disappeared?!?!?!  

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