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LinaZ
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Message 1 of 2
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HP Recommended

Printhead appears to be missing, not detected or incorrectly installed

Officejet 6700
Microsoft Windows 8.1 (64-bit)

Missing or failed printhead message on my Officejet 6700 printer, and I've run through all the steps on the support page, from rebooting, unplugging, reinstalling ink cartridges, checking for a latch (there is none), downloading firmware updates (all firmware is up to date). What else can I do? Warranty ended in 2015.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Printhead appears to be missing, not detected or incorrectly installed

@LinaZ, Welcome to HP Support Community!

 

If you have already performed the steps from the document Printhead Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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