cancel
Showing results for 
Search instead for 
Did you mean: 
BillBasil
New member
1 0 0 0
Message 1 of 6
158
Flag Post
HP Recommended

Printhead appears to be missing

Officejet pro 8720
macOS 10.14 Mojave

Message: Printhead appears to be missing

5 REPLIES 5
HP Support Agent
HP Support Agent
18,503 18,411 1,056 1,155
Message 2 of 6
121
Flag Post
HP Recommended

Printhead appears to be missing

@BillBasil

 

Welcome to HP support community.

 

Clean the ink cartridge contacts

  1. Turn the printer on.

  2. Open the door to access to the ink cartridges.

  3. Wait until the carriage stops moving before you continue.

  4. Push in on the front of the ink cartridge indicated in the error message, and then remove it.

    Animation of replacing the ink cartridges

  5. Wipe the electrical contact on the ink cartridge with a lint-free cloth.

  6. Insert the ink cartridge into its color-coded slot until it snaps into place.

  7. Repeat these steps for any other ink cartridges indicated in the error message.

  8. Close the ink cartridge access door.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
SEC3
New member
1 1 0 0
Message 3 of 6
107
Flag Post
HP Recommended

Printhead appears to be missing

When I tried to utilize the advice in the answer by staff, I received the following: We're sorry

We can't seem to find the page you were looking for.

Try going back to Support Home or use our Diagnostic Solutions to resolve your product issues."

 

Does someone have a more helpful suggestion please?

Reply
0 Kudos
HP Support Agent
HP Support Agent
18,503 18,411 1,056 1,155
Message 4 of 6
90
Flag Post
HP Recommended

Printhead appears to be missing

@SEC3

 

Welcome to HP support community.

 

Provide the printer model number or product number?

Which operating system is installed on the computer to which this printer is connected?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Gerry1951
New member
1 1 0 0
Message 5 of 6
57
Flag Post
HP Recommended

Printhead appears to be missing

HP officejet Pro 8620.

I've tried everything including changing all 4 cartridges with new ones. HP scan doctor hasn't helped either.

i've just come back after xmas holidays to this problem. the problem didn't exist before i went away.

have their been any windows or other software updates that might affect this?

Any other suggestions please?  

Reply
0 Kudos
HP Support Agent
HP Support Agent
6,266 6,253 457 499
Message 6 of 6
29
Flag Post
HP Recommended

Printhead appears to be missing

@Gerry1951, Welcome to HP Support Community!

 

If you have already performed the steps from the document Printhead Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation