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‎01-24-2020 08:12 AM

HP Recommended
Product: HP Officejet Pro 8710 Printhead error
Operating System: Microsoft Windows 10 (64-bit)

I cannot print because of the error "The printhead appears to be missing, not detected, or incorrectly installed.  I have tried powering off/on, unplugging, cleaning the cartridges, removing the cartridges, and reinstalling the printer. Any ideas? Thank you!

1 person had the same question
1 REPLY 1

‎01-28-2020 06:16 AM

HP Recommended

@Lisamull

 

Welcome to the HP Support Community.

 

If you've performed all the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/documen..., I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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