cancel
Showing results for 
Search instead for 
Did you mean: 
Paulsother
New member
1 0 0 0
Message 1 of 2
62
Flag Post
HP Recommended

Printhead error

OfficeJet Pro 8620

My OfficeJet which is about 5 years old just gave me a message that “The Printhead appears to be missing, not detected, or incorrectly installed.”

 

I watched a YouTube video and was even more confused. I’m not mechanically inclined so looking for what to do and how to fix this as I rely on the printer constantly (average 300-400 pages a month)

 

 

1 REPLY 1
HP Support Agent
HP Support Agent
6,239 6,226 334 245
Message 2 of 2
21
Flag Post
HP Recommended

Printhead error

@Paulsother

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/model...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation