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grateful311
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Printhead for HP7520

HP Photosmart 7520
macOS 10.15 Catalina

My printer says "missing or failed printhead", so I cleaned it and it still gave me the error message. I replaced the printhead. It still gives me the error. Is my only option to get a new printer now?

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HP Support Agent
HP Support Agent
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Printhead for HP7520

Hi @grateful311

 

Welcome to the HP Support Community. I'd be happy to assist you with the printhead error. 

 

Let's try these steps - HP Printers - Printhead Errors

 

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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grateful311
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Printhead for HP7520

Thank you for the solutions. I tried all of them and they did not work. I don't see a repair service option for my area, so it looks like a new printer for me!

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HP Support Agent
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Printhead for HP7520

Hi @grateful311

 

Appreciate you trying the steps. I've sent a private message with the contact details. 

 

Thanks! 

Asmita
I am an HP Employee

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