12-17-2019 04:11 PM
Printer has been sitting idle for awhile. Attempting to use it again. Error message scroll states that printhead may be damaged. I cannot get the printhead and print cartridges to move to the center of the printer so that I can remove the printhead to clean it. There is no paper jam or other damage to the printer. Just need help at this moment getting the printhead to move to the center of the printer from the right corner.
Solved! Go to Solution.
12-20-2019 03:48 AM
@grammadew, Welcome to HP Support Community!
If you have already performed the steps from the document Printhead Errors and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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