cancel
Showing results for 
Search instead for 
Did you mean: 
grammadew
New member
3 1 0 0
Message 1 of 3
83
Flag Post
HP Recommended

Solved!

Printhead is damaged?? and can't remove it.

H.P Office Jet 6500 Wireless E709n

Printer has been sitting idle for awhile. Attempting to use it again. Error message scroll states that printhead may be  damaged. I cannot get the printhead and print cartridges to move to the center of the printer so that I can remove the printhead to clean it. There is no paper jam or other damage to the printer. Just need help at this moment getting the printhead to move to the center of the printer from the right corner. 

2 REPLIES 2
HP Support Agent
HP Support Agent
6,229 6,216 454 497
Message 2 of 3
40
Flag Post
HP Recommended

Solved!

Printhead is damaged?? and can't remove it.

@grammadew, Welcome to HP Support Community!

 

If you have already performed the steps from the document Printhead Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

grammadew
New member
3 1 0 0
Message 3 of 3
26
Flag Post
HP Recommended

Solved!

Printhead is damaged?? and can't remove it.

Thank you. 

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation