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JSS882
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Printhead issue HP8720

HP 8720
macOS 10.14 Mojave

Printhead issue

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HP Support Agent
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Printhead issue HP8720

Hi @JSS882

 

Welcome to the HP Support Community. I'd be happy to assist you with the printhead error. 

 

Let's try these steps to reset the printer - 

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, try step#2 from this document.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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