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Printhead issue

HP officejetpro 6960

Stripey print outs. Repeated printhead cleans and alignments. Issue seems to only be on cyan... have replaced cartridge and then all cartridges just to be on safe side, it’s out of warranty so I’ve flushed the printheads using demo’s I’ve seen online and it is still totally stripey. Please help. My daughter needs accurate print outs to communicate as she uses symbol (PECS) cards we make for her. 

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Printhead issue

@Debaria Greetings from the HP Community!

I suggest we use the copier as a stand-alone device to check if the copy function works fine, this could be a software issue, let me know,

And if it doesn't work either, try the below steps:


Step 1: Reinstall the print driver (Windows only)

If you cannot print color from a Windows computer, uninstall and reinstall the printer software. Skip this step if your printer is able to print in color.

  1. Remove the printer from the devices list.

    For steps on removing the printer from the devices list, go to Uninstalling the Printer Software (Windows).

  2. Go to HP Customer Support - Software and Driver Downloads, and then install the latest software for your printer.

Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.


Step 2: Clean the printhead

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.


Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

  1. From the printer control panel, open the Setup  menu.

  2. Open the Printer Maintenance menu.

  3. If necessary, open the Tools menu, and then touch Clean Printhead.

    A test page prints.

    Example of the printhead cleaning test page

  4. Examine the test page.

    • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.


      If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

    • If the print quality is acceptable, touch Done.

Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.



(By the end of this article all the issues should be resolved)


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