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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printhead message
Create an account on the HP Community to personalize your profile and ask a question
05-12-2020 03:15 AM
Printhead missing or failed. I tried removing it, resetting it and the error still persist. I hope there is another solution that may be available. Thanks.
Solved! Go to Solution.
Accepted Solutions
05-19-2020 10:27 AM
@robroomfield, Welcome to HP Support Community!
If you have already performed the steps from the document Error Indicates Faulty Printhead and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
05-19-2020 10:27 AM
@robroomfield, Welcome to HP Support Community!
If you have already performed the steps from the document Error Indicates Faulty Printhead and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
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