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mikey829
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Message 1 of 4
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HP Recommended

Printhead problem

Officejet Pro 8620
Microsoft Windows 10 (64-bit)

Office jet Pro 8620e all in one  message board says "printhead missing, undetected or improperly installed." I did all the troubleshooting suggestions including cleaning the printhead. No results. I even tried ordering a new printhead but the HP store no longer stocks them for this model. What to do?

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HP Support Agent
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Message 2 of 4
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HP Recommended

Printhead problem

@mikey829

 

Welcome to HP support community.

 

Update the printer firmware

Updating the printer firmware might resolve printhead problems. Go to Updating or Upgrading Printer Firmware for more information.

 

Reseat the printhead up to three times

  1. With the printer turned on, unplug the power cord from the rear of the printer.

  2. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

    Animation showing how to reseat the printhead in the carriage

  3. Close the cartridge access door.

  4. Reconnect the power cord to the rear of the printer.

  5. Wait for the printer to start, and then look for the error.

    • If the error message persists, repeat the steps to reseat the printhead up to three times

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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dd1955
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Message 3 of 4
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HP Recommended

Printhead problem

I have updated the printer firmware and reseated and wiggled the printhead multiple times.   Printhead error still appears.  Is there anything else I can do short of purchasing a new printer?  Very frustrating.  Thank you.

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HP Support Agent
HP Support Agent
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Message 4 of 4
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HP Recommended

Printhead problem

@dd1955

 

This could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation