01-26-2020 07:25 AM
My printer had identified a "problem with printhead" so I took the printhead out, cleaned it and put it back, however there is still a message saying "problem with printhead". It also says that there is a paper jam but there is absolutely nothing there. The printhead seems to have trouble moving and often violently slams against either edge of the printer!!
Does anyone know a store that I could take the printer to be fixed or any idea what I should try?
01-28-2020 02:10 PM
I have gone through your post and I understand your concerns
Please ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168
If the issue persists please contact HP Support for Service Options
Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
I Am An HP Employee