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amymcewann
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Message 1 of 2
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HP Recommended

Printhead problem

HP OfficeJet 7510
macOS 10.14 Mojave

My printer had identified a "problem with printhead" so I took the printhead out, cleaned it and put it back, however there is still a message saying "problem with printhead". It also says that there is a paper jam but there is absolutely nothing there. The printhead seems to have trouble moving and often violently slams against either edge of the printer!! 

 

Does anyone know a store that I could take the printer to be fixed or any idea what I should try? 


Many thanks

Amy

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Printhead problem

@amymcewann

 

I have gone through your post and I understand your concerns

 

Please ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

 

If the issue persists please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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