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‎10-22-2019 07:37 PM

HP Recommended
Product: Pro 9025 All in one and Word
Operating System: Microsoft Windows 10 (64-bit)

Printed 3x5 index cards using Word doc with no problems for a month, now last week, the 3x5 doc template will not print correctly. Cutting left margin.  All software and drivers have been update, Word document set with 3x5 size,  landscape orientation, calabri font size 10.  I originally set tray 2 to 3x5 cards, but issue continues.  When I do a print preview, it looks correct, but margins way off when it prints.  The  ONLY reason I purchased this was due to 3x5 card printing capabilities...I have 16,000 cards to print, please help!!!

1 person had the same question
2 REPLIES 2

‎10-23-2019 11:50 AM

HP Recommended

Does the 9025 print ok if you save the .doc file to a PDF file?

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‎10-23-2019 12:13 PM - edited ‎10-23-2019 12:14 PM

HP Recommended

No, only issue is with the 3x5 setting no matter if its PDF / JPEG or Doc.  When I set up the word doc. it's set for 3x5.  When I go to print, it's set at tray 2, 3x5.  Just went through 20 cards, half card prints, 3/4th of the card prints, and sometime no print at all.  All other sizes print fine.  Something with default margins in HP?

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