• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-05-2019 05:46 PM

HP Recommended
Product: pavillion

Can't manage to print an A6 artboard from Illustrator.

it doesn't appear like it should depsite setting the paper size difference to A6 doens't matter what i do.

Also all the settings are locked.

please help

Tags (1)
1 REPLY 1

‎12-09-2019 10:44 AM

HP Recommended

@gwenny33, Welcome to HP Support Community!

 

To assist you better, I would like to know the following-

 

What happens when you try to make a photocopy using the A6 paper?

Did you check the driver settings before you send the print job? Refer to the document HP Printers - Print Driver Settings Guide (Windows)  to adjust the settings.

When you mention settings are locked, do you mean you're unable to change them as per your requirements?

 

Keep me posted for further assistance.

 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.