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‎03-07-2020 08:39 AM

HP Recommended
Product: HP Envy 4500
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy 4500 series printer recently stopped printing.

 

The printer is operating normally otherwise (examples: turns on, connects to wifi, even scans images to my computer), but when I try to copy or print, the page is blank.

 

I've followed the troubleshooting steps indicated here (https://support.hp.com/us-en/product/HP-ENVY-4500-e-All-in-One-Printer-series/5304875/model/5304876/...), including:

 

  1. Turning the printer off and back on
  2. Cleaning the print head and ink smear via the "Tools" option on the printers digital screen
  3. Printing (a) diagnostic, (b) test and (c) alignment pages which all print blank pages
  4. Printing with black cartridge only
  5. Replacing both black and color ink cartridges with HP ink

The ink in both cartridges are not dry as I can see moist ink around the ink nozzle.

 

Please advise,

1 person had the same question
3 REPLIES 3

‎04-07-2020 08:25 PM

HP Recommended

Been a month since I posted my original issue.

Are there any HP admins that can help?

Was this reply helpful? Yes No

‎04-08-2020 06:46 PM

HP Recommended

@JoeMitch

 

Welcome to HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form.
  7. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎04-13-2020 03:53 PM

HP Recommended

@Sandytechy20, thank you for the follow-up.

 

I followed your step by step directions, yet when I get to step 5 I have no options other than "community support" (see picture below):

Printer Help.PNG

 

I am signed in (as you can see in upper right) and the sign in link under "How can we help you" is inactive.

 

Please advise on how to start a case number given this issue.

Was this reply helpful? Yes No
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