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christy416
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Message 1 of 2
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Printing Envelopes

Officejet 2620
Microsoft Windows 8.1 (32-bit)

I am setting up envelope printing.  I get a paper mismatch error when trying to print the envelope.  I have done all the virtual assistant suggestions.  None of them worked.

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HP Support Agent
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Message 2 of 2
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HP Recommended

Printing Envelopes

@christy416

 

Welcome to HP support community.

 

Adjust the paper size setting

  1. In the program you want to print from, click File, and then click Print.

  2. Make sure your printer is in the Name or Printers drop-down list box, and then click Properties, Printer Properties or Preferences.

  3. Click the Paper/Quality tab.

  4. Click Advanced, if necessary, and then click Paper Size.

    Selecting the correct paper size

  5. Select the paper size that matches the size and type of paper loaded in the printer tray, and then click OK. If there are no matching paper sizes, select the size from the list that is closest to the size of the paper loaded in the tray.

  6. Click OK, and then try to print.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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