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‎04-21-2019 10:45 PM

HP Recommended

HP4630 goes to FAX page when I try to Print

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-22-2019 12:23 AM

HP Recommended

Hi Smokie41,

 

Welcome to HP forum and I hope can help answer your query or solve your problem.

 

Looks to me the wrong driver may have been selected for printing.

 

Please check that the driver selected does not have the "Fax" prefix infront.

 

For example:

Capture.JPG

 

Hope this helps.

Please keep me updated on the status.

Although I am a HP employee, I'm speaking for myself and not on behalf of HP.
If my reply helped resolve your issue, then share the good news! Let others know this reply was helpful by “accepting this solution”. You can also show your appreciation by giving “kudos” (Thumbs Up).

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-22-2019 12:23 AM

HP Recommended

Hi Smokie41,

 

Welcome to HP forum and I hope can help answer your query or solve your problem.

 

Looks to me the wrong driver may have been selected for printing.

 

Please check that the driver selected does not have the "Fax" prefix infront.

 

For example:

Capture.JPG

 

Hope this helps.

Please keep me updated on the status.

Although I am a HP employee, I'm speaking for myself and not on behalf of HP.
If my reply helped resolve your issue, then share the good news! Let others know this reply was helpful by “accepting this solution”. You can also show your appreciation by giving “kudos” (Thumbs Up).
Was this reply helpful? Yes No
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