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Locked

‎12-26-2019 05:10 PM

HP Recommended
Product: HP ENVY Photo 7855

I put 4x6 photo paper in the photo paper tray and attempted to print one photo since it was my first time trying to do so.  It asked that I put regular paper in the main tray.  I proceeded to put regular printer paper in the main tray and tried again. My photo printed, but on the printer paper, not the photo paper.  Trying to eventually print off a lot of photos for Christmas gifts this upcoming weekend.

 

Thanks!

Ethan

1 REPLY 1

‎12-29-2019 08:43 AM

HP Recommended

Hi @ELock34

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue.

 

To better assist you - What's the operating system installed on the computer? 

 

While you respond to that, please try these steps - 

 

HP Printers - How to Print Photos (Windows)

 

HP Printers - How to Print Photos (Mac) 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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