12-05-2019 04:41 PM
Hope someone can help. Thanks
12-09-2019 08:05 AM - edited 12-09-2019 08:06 AM
@captain-phi, Welcome to HP Support Community!
I understand you are unable to print single-sided from your computer. This could either be an issue with the print driver settings or the driver itself. Let us try to isolate the issue and then resolve it-
Firstly, Update the printer firmware
Download available firmware updates from the HP website. With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.
Next, check the settings on the application that you're trying to print from. Use this document HP Printers - Print Settings Guide (Mac) for reference.
Also, you can try adding the printer using AirPrint drivers. Here is how you do it-
Restart the devices and follow the steps.
Click the Apple menu, and then select System Preferences.
Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
Click the name of your printer, click the Minus sign, and then delete the printer.
Click the Plus sign, and then click Add Printer or Scanner.
Click the Use or Print Using box, and then select AirPrint
Click Add to add the printer to the list.
Try to print.
Keep me posted for further assistance.
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