01-28-2020 02:31 PM
I am having issues printing Avery 4"x6" Stickers on my HP OfficeJet9012. I attempt to print and typically the first page prints fine, and the second page gets jammed. I have changed the paper size to the correct dimensions, but am having major issues. Any suggestions?
01-31-2020 01:21 PM
Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:
According to the printer specifications, this printer may not support printing on stickers. Kindly check 'media types' under paper handling.
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Update the printer firmware
Click here to know different methods of updating printer firmware.
Also, check for updates on the Avery app
Make sure the stickers are loaded correctly in the input tray. Refer to this document.
Hope this helps! Keep me posted.
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