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‎11-06-2019 06:58 AM

HP Recommended

Every time i try to print a picture from the apart picture tray, it says that there isn't any paper loaded while there is. I tried everything but nothing works can someone help me? 

1 REPLY 1

‎11-06-2019 11:28 AM

HP Recommended

Please read this post then provide some details.  What printer model? What operating system?  With the specific information I would be able to give better suggestions.  In the meantime, the things I would check would be the following:

  • Make sure the photo paper is loaded properly, with the print side facing down in the tray.
  • Make sure the paper is not curled at the edges.  If the edges are curled up gently roll the edges in the opposite direction to flatten the media.
  • Make sure the paper tray is engaged properly.

 

 


Bob Headrick,  HP Expert

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