Printing blank pages. Ink everywhere but paper.

[jessicaldobson]

I have bought new ink cartridges twice. Color and black. The printer goes through the motions but always produces blank pages. I have cleaned the ink cartridges. I have went through the trouble shooting and followed all the instructions. I still can't figure out why I can see the ink when I open the access door everywhere that the cartridge has been but not printing on paper. There is ink and it is good. Is there something inside the printer that might be broken or off set? If not the what the heck is my problem?

[The_Fossette]

Hi @jessicaldobson,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the printer is printing blank pages.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2Ce85ca

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[jessicaldobson]

It was a few weeks ago. I bought new ink and used it a couple times. Then a few days ago I needed to print something and that's when the blank pages started. I have not made any changes. I have followed all the troubleshooting instructions I can find. From the software that came with it to everything on could find online. I will check the link you posted when I get a chance and get back with you.

[The_Fossette]

Hi @jessicaldobson,

Thank you for keeping me posted.

Please try the steps and let me know and how it goes.

Please post your results, as I will be looking forward to hearing from you.

Good day!

[jessicaldobson]

Ok, I have ran the print and scan doctor. It cannot find any problems. I followed all the steps I was told and it continues to print blank pages. I just put new ink in and it is still doing it. The printer thinks it is working, my ink levels are good. but there is ink inside the door that I open to replace the ink. I would love to get a solution and bea able to use my printer. Thanks

[The_Fossette]

@jessicaldobson,

It is great to have you back and your patience is greatly appreciated.

Do you face the same issue when you make a copy?

Meanwhile, I recommend you follow the steps in the below article and check if it resolves the issue.

https://support.hp.com/us-en/product/hp-officejet-4500-all-in-one-printer-series-g510/3919445/docume...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[jessicaldobson]

Yes ut does the same thing if I try to copy. It goes through the motions and it looks like it's working but only blank pages come out. Why is the inking all on the inside if the printer? The space underneath the ink carriages on the right, where they go when I open the door, is covered in Ink

[The_Fossette · Accepted solution]

@jessicaldobson,

It is great to have you back and your patience is greatly appreciated.

I am sending you a private message suggesting next course of action.

Please check your private message icon in the upper right corner of your HP Forums profile.

Good day! Take care 🙂

Cheers!

[lat50]

I just replaces the ink cartridges & goes through the motions of printing but only white pages spits out.