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    Fix Windows 10 Update Issues

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Printing blank pages. Message says not connected to the server. How do I fix it please?

HP Recommended
HP OfficeJet 4650
iOS

Printing blank pages suddenly. Changed ink cartridge. Message says can’t connect to server. Help please. 

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HP Support Agent
HP Support Agent
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@Kitty75XO, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • Are you able to make photocopies on the printer?
  • Which application are you trying to print from?
  • Is the error message on the printer or the computer?
  • Is the printer enrolled in HP Instant Ink Program?

Meanwhile, follow the steps below-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Try troubleshooting steps from the document Black or Color Ink Not Printing, Other Print Quality Issues.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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