12-05-2019 04:53 AM
My printer started printing white streaks, then on subsequent pages negative images, then blank pages. Yet, a test page came out fine in blue ink. I've removed and reinserted all of the cartridges. Still printing blank pages. Does the printer head need to be cleaned? If so, how do I do it?
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12-10-2019 08:09 AM
@Waylandr, Welcome to the HP Support Community!
Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.
For now, let us try these steps:
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Update the printer firmware
Click here to know different methods of updating printer firmware.
Check the estimated ink levels
On the printer control panel, touch the Ink Level Indicator icon . The control panel displays estimated ink levels. Replace any low or empty cartridges.
Clean the printhead
From the printer control panel, open the Setup menu.
Open the Printer Maintenance menu.
If necessary, open the Tools menu, and then touch Clean Printhead.
If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.
If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.
Also, perform step 9 and 10 mentioned in this document.
Let me know how this goes.
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