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can0200
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Printing each line 2 time the first papper after the printer been inactive some days

OfficeJetPro 8715
macOS 10.14 Mojave

When my printer has been inactive som days, the first papper it prints is often printed with dubble lines, the following pappers is printed corrected. Is this some setup, or why is it doing this.

scan.jpg 

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Printing each line 2 time the first papper after the printer been inactive some days

@can0200, Welcome to the HP Support Community!

 

Which application are you trying to print from?

Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Lets us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

Clean the printhead

  1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

  2. Swipe up on the display, and then touch Printer Maintenance.

  3. Touch Clean Printhead, and then touch Continue.

Align the printhead

  1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

  2. Swipe up on the display, and then touch Printer Maintenance.

  3. Touch Align Printhead, and then touch Continue.

    An alignment page prints. Check the print quality.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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