Printing in color

[GKermit]

Printing in b/w but no color.  What can I do to print again in color?

[Mans]

@GKermit 

Hello,

What operating system are you under? (e.g. Windows 10 or macOS 10.14)

How is the printer connected using the USB cable or wireless network?

Don't hesitate to ask us if you need us.

Best regards,

[GKermit]

Windows 10 using a wireless network.  Im able to send printing projects through my phone.

[Mans]

@GKermit 
Thank you for your return,

To resolve this problem, please configure a new Port as follows:

1. On the keyboard, press the Windows and R logo simultaneously. The Run window opens.
2. Type control printers, and then press ENTER. The Devices and Printers window opens.
3. Right-click the printer icon, then Printer Properties, Ports tab, and Add Port....
4. Select Standard TCP/IP Port, and then tap Add Port....
5. Click Next, and then enter the IP address of the printer (example: 192.168.1.97) in the Printer Name or IP Address field, and then click Next.
6. Once the port is added, click Finish and close all windows.
7. Try to print.

In case of need, please do not hesitate to solicit us.

Best regards,

[GKermit]

how can I get my computer to communicate with my printer and print in color?

[Mans]

@GKermit 

Thanks reply,

To address this incident, please follow the following procedure:
1. Uninstall printing software:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP ENVY 5540 series Basic Software, then Uninstall and Yes.
5. Follow the instructions on the screen to complete the uninstall of the printer.
6. Restart the computer.

2. Launch the registry editor:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP ENVY 5540 series folder in the way:

• C: \Program Files\HP
• C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

• C:\Windows\System32\spool\drivers\x64.
• C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

• On the keyboard, tap the Windows and R keys simultaneously. The Run window opens.
• Type net stop spooler, then press OK.
• Rename the file.
• Type net start spooler, then tap OK.

5. Start a new printer installation via HP ENVY 5540 series Full Software and Drivers.

Cordially,