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‎05-07-2020 12:30 PM

HP Recommended
Product: Hp office jet pro 6968
Operating System: Microsoft Windows 10 (32-bit)

Recently replaced ink cartridges in my HP OfficeJet Pro 6968, with HP ink. At first I was unable to print black ink and now after several attempts at cleaning the printer head, it’s saying yellow and blue are low. I haven’t even printed anything besides the test prints and it still isn’t printing black. 

1 person had the same question
3 REPLIES 3

‎05-14-2020 01:52 PM

HP Recommended

@Tbrown521

 

Welcome to the HP Support Community.

 

Does this happen while copying too?

 

Try the steps from here: 

 

https://support.hp.com/us-en/product/hp-officejet-6960-all-in-one-printer-series/9514854/model/95147...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎05-17-2020 04:06 AM

HP Recommended

Hello, I tried these instructions several times, but the black ink still isn’t working. These were new HP cartridges. Now two of the colors are saying they are low and I’ve only printed the printer head cleaning page. 

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‎05-23-2020 07:00 AM

HP Recommended

Does this happen while copying too? If you insert your old ink cartridges, do you get the error message?


I am an HP Employee

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