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Printing issue

Hp office jet pro 6968
Microsoft Windows 10 (32-bit)

Recently replaced ink cartridges in my HP OfficeJet Pro 6968, with HP ink. At first I was unable to print black ink and now after several attempts at cleaning the printer head, it’s saying yellow and blue are low. I haven’t even printed anything besides the test prints and it still isn’t printing black. 

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Printing issue

@Tbrown521

 

Welcome to the HP Support Community.

 

Does this happen while copying too?

 

Try the steps from here: 

 

https://support.hp.com/us-en/product/hp-officejet-6960-all-in-one-printer-series/9514854/model/95147...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Printing issue

Hello, I tried these instructions several times, but the black ink still isn’t working. These were new HP cartridges. Now two of the colors are saying they are low and I’ve only printed the printer head cleaning page. 

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Printing issue

Does this happen while copying too? If you insert your old ink cartridges, do you get the error message?


I am an HP Employee

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