05-07-2020 12:30 PM
Recently replaced ink cartridges in my HP OfficeJet Pro 6968, with HP ink. At first I was unable to print black ink and now after several attempts at cleaning the printer head, it’s saying yellow and blue are low. I haven’t even printed anything besides the test prints and it still isn’t printing black.
05-14-2020 01:52 PM
Welcome to the HP Support Community.
Does this happen while copying too?
Try the steps from here:
Let me know if this helps.
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I am an HP Employee
05-17-2020 04:06 AM
Hello, I tried these instructions several times, but the black ink still isn’t working. These were new HP cartridges. Now two of the colors are saying they are low and I’ve only printed the printer head cleaning page.