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‎01-15-2013 09:45 AM

HP Recommended

I recently purchased a new Win 8 desktop and installed the all inclusive HP driver for the Photosmart D7560.  The printer is working fine for photos and documents.  However, the Photosmart Essential software which allows me to create CD/DVD labels will not install on Win 8.  I am instructed to use Photo Creations.  Creations software does not allow me to create labels for printing on CD/DVDs.  When I contacted support for Creations, I was told the software does not have an application for printing on CD/DVDs.  I purchased the printer specifically to be able to print on CD/DVDs.  Does HP have a solution other than using a third party software?  Essentials wasn't great, but it worked perfectly with the printer.

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‎01-17-2013 06:16 PM

HP Recommended
Okay.....but you'd think HP would have thought about this printer option before forcing Creations on the Windows 7/8 community. Thanks for your thoughts.

View solution in original post

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8 REPLIES 8

‎01-17-2013 05:31 PM

HP Recommended
jfb7873,

Third party options seem to be the only method available currently. I have no information as to if or when Essentials would be supported under windows 8. 😞 Sorry.

Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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‎01-17-2013 06:16 PM

HP Recommended
Okay.....but you'd think HP would have thought about this printer option before forcing Creations on the Windows 7/8 community. Thanks for your thoughts.
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‎05-19-2013 10:37 AM

HP Recommended

Why is this marked as solved? Try a 3rd party solution!? That's not a solution! I bought this printer because it could print to CD/DVDs!! Why should I now have to pay an additional fee for something that I'd already paid for and was working!!

Please resolve this issue!!

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‎09-28-2014 12:45 PM

HP Recommended

Also, what 3rd party software out there works?

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‎09-28-2014 01:50 PM

HP Recommended

I ended up using Photoshop Elements 10 and upgraded to version 12.   Cost:  $50-$100 depending on version and if you can get it on sale.  It  usually comes bundled with Adobe Premier for around $119.

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‎09-28-2014 09:07 PM

HP Recommended

I have Adobe Photoshop - how do I use it with the printer?

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‎09-29-2014 08:48 AM

HP Recommended

You have to create a new document that's about 4.5 inches in diameter..the size of a CD/DVD.  Then draw a circle on it from edge to edge to create the disc.  Add your text/picture remembering that the center will not print on the disc.  In the print menu, go to Page Setup and in Printing Shortcuts select Print on CD/DVD.  Settings should automatically be filled in.  Since I don't use Photoshop, these instructions may not be perfect.....you will have to use trial and error to get it to print correctly, but at least this is a start.  Good Luck!

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‎06-15-2016 11:49 PM

HP Recommended

Thanks, that worked for me.  Does anyone know if Windows 10 is more compatible?

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