Printing output is "double" - that is has a shadow

[stefaninoape]

I have the same problem, printer model HP deskjet F2400, with files pdf !!! This is very urgent and annoying because the most of the format for documents are in pdf.

[Kumar0307]

Hi @stefaninoape

Welcome to the HP Support Community. To assist you better, I would like to know the following:

• Which device are you trying to print from?
• Which version of the Operating system is installed?
• Have you tried printing different types of documents like Word or Webpages and check if the issue persists?

Keep me posted for further assistance.

[stefaninoape]

Dear Kumar,

thanks for your reply.

I am printing from HP Elite book Folio 1040, windows 10 operating system. My wife actually had the same problem from a Vaio with Windows7.

MS Words files do not have the problem, while *.pdf does.

Thanks a lot!

Best

Stefano

[Kumar0307]

@stefaninoape

Try updating Adobe Reader application. Click here to know how.

If the issue persists, reinstall Adobe reader.

Click here to download the latest version (uncheck optional offers)

Try printing.

Let me know how this goes.

[stefaninoape]

Acrobat re-installed. It does not solve the problem.

What could I do more?

thanks

best

Stefano

[Kumar0307]

@stefaninoape

This seems like an application issue as MS Word and other files print fine.

Try printing the PDF document as an Image. Refer to this document.

If the issue persists, kindly contact the app developers- Adobe support for further assistance.

Keep me posted for any other assistance.