Printing - paper not fully ejected from printer & when press cancelled the end of printing missing

[Mike-01]

Dear Davidsmp,

Thank you for your suggestion of trying the printer with another computer.  I do not have access to one but considered asking a friend who I should see in a few weeks.  I then realised he has a smart phone and thought of asking him to use this.  In the meantime however things have moved on.

I scanned a document recently but when I tried printing it the printer did not fully eject the paper.  I wondered about the print spooler and had looked at the Envy 5530 instruction manual online, on page 76.  I checked on the PC that under 'Properties' on the General tab 'automatic' was selected, but thought if I accessed this while printing was stuck I could look under 'Service status' and see if I could click on the Start button.  It took a while to access the settings but before I could do anything the paper ejected - on previous occasions I left it for 5 minutes or more and it never ejected.  I tried again but this time it did not print at all so I tried twice more with no results.  I then accessed the print queue and found one document said 'printing' and the other two did not.  I clicked on the printing one and it printed OK followed by the others.

Following this I printed pages 2-3 and page 2 of the original document I had problems with ( opened using Reader) and the double sided letter from Notepad - in all cases they printed fully and emerged from the printer straight away with no problems at all.

I hesitate to say the problem is solved but it appears to be and I have no idea what I did to do this.  From this I believe the problem was with the printer and possibly just confirming the setttings helped in some way.

Thank you again for your help.

Regards,

Mike

[Riddle_Decipher]

@Mike-01

Thank you for replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

I suggest you keep an observation on the printer and keep us posted,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,