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Edgrim
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Message 1 of 2
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Printing photos

HP Envy Photo 7830
macOS 10.12 Sierra

When I try to print photos 6x4 - printer does not pick up, although if bottom printer tray used, this can on occasions prove successful.Any suggestions

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HP Support Agent
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Message 2 of 2
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Printing photos

@Edgrim, Welcome to HP Support Community!

 

The supported media sizes are Letter; Legal; 4 x 6 in; 5 x 7 in; 8 x 10 in; No. 10 envelopes. Refer to the link for product specifications.

 

This could be an issue with the photo tray or the driver settings. Let us first try to isolate the issue-

 

Which application are you trying to print from?

Have you checked the settings? Refer to the document How to Print Photos (Mac) for help.

Did you make any changes to the printer or the computer recently?

Also, have you tried making photocopy on the printer using the photo paper?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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