Printing pictures

[Keenzsg]

I would like to know

1)why whenever I try to print pictures, it came out as life waterpaint art piece? What should I do?

2) when I try to print color copy, the color came out fading while when try black and white, it came out blank... Even though my ink is still more than 3/4 full? Will it solve when I change to a new cartridge? 

Thank u

[Dragon-Fur]

@Keenzsg 

Could be a number of things, including ink (amount, condition of ink cartridge), printer may need maintenance (cleaning, for example).

Known solutions here:

 Black or Color Ink Not Printing, Other Print Quality Issues

Help and More Information

 User Guide

Chapter 7 - Manage ink cartridges - starting on Page 75

Chapter 9 - Solve a problem > Printing issues - Page 107 (includes reference and access to Print and Scan Doctor)

Need or want more information?  Search for additional solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP OfficeJet 3830 All-in-One Printer series

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[Keenzsg]

Thank for the reply. I've done all the maintenance steps but still same... I did not have this issue b4. My ink still have 75%. Is it because I did turn on my printer for weeks? I wonder is there any email (hp customer service) that I can send my question and sample so that the staff can see what's the problem? Thank u

[Dragon-Fur]

@Keenzsg 

You are correct:  Not using the printer for an extended time can affect the ink supply and the print quality.

I would GUESS that should you contact support, you might be advised to change the ink cartridges - this assumes you have completed the all of the troubleshooting, including manually cleaning the ink cartridges and the printer.

Reference

 Black or Color Ink Not Printing, Other Print Quality Issues

Having said that, I cannot speak for HP Support - our community is not HP Technical Support and we cannot know what HP will do.

You can contact customer service using the method appropriate for your region (location on the planet).

NOTES

1. There is no email service option - contact options vary by region and will be displayed when you follow the instructions for your area to open and submit a case.  Once a case is opened, of course, it is up to HP whether some / all of the service is conducted via email, phone, remote connection, or other means.
2. Service is not usually free for products not in warranty - again, this opinion is based on what the general contract says and not what HP may say or do for an individual case.

HP Technical Support - HP Contact Information

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

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• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

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From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

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