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Printing problem with HP Envy 4500

I have been having problems on and off with my HP 4500 printer.  I replaced the black cartridge, which it indicated was low, and then I ran a test diagnostic.  When I tried to print the test page, it printed blank!  I also tried printing a Word document, which also printed blank.The printer is definitely connected (wirelessly) and responds to commands, but nothing is being printed.  What can I do fix this?

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Printing problem with HP Envy 4500

@Evanston, Welcome to HP Support Community!


If you have already performed the steps from the document Black Ink Not Printing and other Print Quality Issues and the issue persists, it could be a hardware failure.


Please reach out to the HP Support in your region regarding the service options for your printer.


Hope this helps!


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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