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‎05-05-2020 06:55 PM

HP Recommended
Product: HP Envy 5665
Operating System: macOS 10.14 Mojave

Photo Tray Problem: The photo tray is blocked. Please adjust the tray and try again. 
I am not printing photos. I am just trying to print regular paper, but I keep getting this error message. I am making adjustments, but it keeps failing. How do you unblock the photo tray?

1 REPLY 1

‎05-12-2020 10:36 AM

HP Recommended

Hi @Kenny2009

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand you are not able to print due to the error message. Let us try these steps to resolve this issue:

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

 

Kindly perform step 1 from this document.

 

Open the paper tray, load the papers carefully, and close it. You will get a prompt on the printer to select the paper type. Select the appropriate paper you have loaded in the input tray and try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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