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‎06-25-2020 12:08 PM

HP Recommended
Product: HP Envy 5032
Operating System: Microsoft Windows 8.1 (64-bit)

After trying everything suggested by software etc, the alignment page  was incomplete and  incorrect, and it was ignored by the scanner...HELP !  I'm age 84, and sinking FAST ! Thank you

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-25-2020 01:48 PM

HP Recommended

 ‎11-16-2019 11:47 AM

 

Hi B_Will (Level 5 )

your solution worked perfectly ! I followed all the instructions, but inserted a new black cartridge, and all was well. A color print copied perfectly. Thanks a million !  Sincerely.-  Nockneed --  - 

 

Today 25th June 2020, I came across a post of mine from 2019 (see above), and now when I used the SAME remedy as THEN, it's solved my problem again TODAY ! Yipee !  Thanks to all in the Community- - Nockneed- - - 

View solution in original post

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1 REPLY 1

‎06-25-2020 01:48 PM

HP Recommended

 ‎11-16-2019 11:47 AM

 

Hi B_Will (Level 5 )

your solution worked perfectly ! I followed all the instructions, but inserted a new black cartridge, and all was well. A color print copied perfectly. Thanks a million !  Sincerely.-  Nockneed --  - 

 

Today 25th June 2020, I came across a post of mine from 2019 (see above), and now when I used the SAME remedy as THEN, it's solved my problem again TODAY ! Yipee !  Thanks to all in the Community- - Nockneed- - - 

Was this reply helpful? Yes No
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