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Printing with horizontal and blurred lines

HP8625
Mac OS X 10.10 Yosemite

My printer is printing like this 

83B3BBA1-68F5-4032-804E-776B44EEAF6B.jpeg

 I have so far: changed ink, aligned and cleaned printer head, calibrated line feed. We have not had this printer that long and it’s ridiculous that it doesn’t work!!! I have tried to contact support but there is no email address ANYWHERE. The virtual assistant is useless 

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HP Support Agent
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Printing with horizontal and blurred lines

Hi @Jj2020

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

If you have already performed the steps from the document Fixing Print Quality Problems and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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